How are we able to provide you with such great pricing? A few of our items are factory-reconditioned. This refers to merchandise that has been returned to the manufacturer for any of a number of reasons, including returns. If a customer opens the box after purchase, it cannot be sold as new. The item is then shipped back to the manufacturer to be "reconditioned." An item purchased by a consumer and returned for any reason--perhaps the product didn’t work or the consumer simply didn’t want it--whether it's the very next day or a month later, is sent back to the manufacturer to be "reconditioned." Some items, called "scratch and dents" have been returned to the manufacturer with visible wear and tear. Our reconditioned products do not include "scratch and dents." We will always indicate in our product descriptions are reconditioned.